Note: In the following passage, RMJ refers to Rachael Morgan Jewelry

RMJ prides itself in pleasing our customers and wants them to love their pieces. Our customers have 14 days from arrival to return any purchases. All items must be in original packaging in brand new condition, showing no signs of wear.  Returns and or exchanges must be approved by RMJ. Please contact the shop within 7 days of arrival for a Request for Return Form. This request for Return Form notifies RMJ to expect a return alongside other incoming shipments. RMJ is not liable for items returned without notification and the requested documents. These items will not be accepted and will be returned to sender. All returned purchases must be received by RMJ by the 14th day after purchasing in original packaging, receipt of purchase and return form issued by RMJ. In the case of an approved return or exchange, the customer is responsible for all shipping costs (including tracking and insurance) involved in returning a purchase. RMJ is not responsible for lost or damaged merchandise in transit. We recommend extra padding and secure tracking for our customer’s protection. 

If a purchase is intended as a gift be sure to check the box before completing your order. RMJ extends 14 return policy for items purchased as gifts. Please note, all items purchased as gifts will only be granted as exchanges, no cash refunds. 

RMJ does not accept returns on custom or made-to-order pieces.